How does Service 1st Benefits support my business during open enrollment?

We personally manage the entire open enrollment process — from educating employees to handling enrollment forms and answering plan questions. Our goal is to make open enrollment smooth and stress-free for everyone.

Can employees contact you directly for help?

Yes. Employees can reach out to us anytime for questions about claims, coverage, ID cards, or plan details. We act as your team’s benefits partner, not just your broker.

What size businesses do you work with?

We specialize in serving small and medium-sized businesses, typically ranging from 1–200 employees. If you’re growing or planning to expand, we help scale your benefits as your team grows.

Do you handle communication with insurance carriers for us?

Absolutely. We take care of claims issues, employee changes, renewals, and any carrier communication so you don’t have to spend hours on hold.

Do you offer voluntary or supplemental benefits?

Yes. We can provide optional add-ons like disability, accident, or critical illness insurance to enhance your benefits package at little or no cost to the employer.

What types of group benefits do you offer?

We provide comprehensive group health, dental, vision, and life insurance options for small and medium-sized businesses. We help you compare plans, handle enrollment, and manage carrier communication.

What information do you need to provide a quote?

We typically need: Number of employees Basic employee census (age, gender, ZIP code) Current plan (if applicable) Desired benefits or coverage goals We keep the process as simple as possible.

Do you charge fees for your services?

No. Our services — including plan comparison, open enrollment, and year-round support — are provided at no additional cost to your business.

What Happens After You Sign: A Look at Our Client Onboarding Process

Service 1st Benefits

Oct 12

2 min read

Signing on with a new broker can feel like the start of a long process. Here's exactly what happens on our end once you do — and it's shorter than you'd think.

There's No Separate Contract to Sign

Unlike a lot of vendor relationships, there's no standalone service agreement between you and us. The only signatures involved are the carrier-required enrollment and application documents for whichever plans you selected — nothing extra layered on top of that.

Step One: Carrier Enrollment Paperwork

We gather and get signed the specific enrollment documents each carrier requires for your selected plans. Exactly which forms depend on which carriers and plans you chose, so this step is different for every client.

Step Two: Setting You Up in Employee Navigator

Before anything else gets built, we set your account up in Employee Navigator — plan summaries, census, account details, all of it. This happens first because everything else downstream depends on it being right.

Step Three: Building Your First Benefit Guide

Your first benefit guide gets built directly from what's already set up in Employee Navigator, not the other way around. That order matters — it means the guide reflects exactly what's been configured for your account, rather than being a separate document that has to be kept in sync with it.

Step Four: A Welcome and Kickoff Email

Once everything's set up, your primary contact gets a welcome and kickoff email — the starting point for the relationship going forward, with everything they need to know about what's next.

Final Thoughts

Signing on with us doesn't come with a mountain of paperwork or a long ramp-up. Carrier documents, Employee Navigator setup, your benefit guide, and a kickoff email — that's the whole process, in that order, so nothing gets built before the foundation it depends on is actually in place.