Question 1

How does Service 1st Benefits support my business during open enrollment?

Accepted Answer

We personally manage the entire open enrollment process — from educating employees to handling enrollment forms and answering plan questions. Our goal is to make open enrollment smooth and stress-free for everyone.

Question 2

Can employees contact you directly for help?

Accepted Answer

Yes. Employees can reach out to us anytime for questions about claims, coverage, ID cards, or plan details. We act as your team’s benefits partner, not just your broker.

Question 3

What size businesses do you work with?

Accepted Answer

We specialize in serving small and medium-sized businesses, typically ranging from 1–200 employees. If you’re growing or planning to expand, we help scale your benefits as your team grows.

Question 4

Do you handle communication with insurance carriers for us?

Accepted Answer

Absolutely. We take care of claims issues, employee changes, renewals, and any carrier communication so you don’t have to spend hours on hold.

Question 5

Do you offer voluntary or supplemental benefits?

Accepted Answer

Yes. We can provide optional add-ons like disability, accident, or critical illness insurance to enhance your benefits package at little or no cost to the employer.

Question 6

What types of group benefits do you offer?

Accepted Answer

We provide comprehensive group health, dental, vision, and life insurance options for small and medium-sized businesses. We help you compare plans, handle enrollment, and manage carrier communication.

Question 7

What information do you need to provide a quote?

Accepted Answer

We typically need: Number of employees Basic employee census (age, gender, ZIP code) Current plan (if applicable) Desired benefits or coverage goals We keep the process as simple as possible.

Question 8

Do you charge fees for your services?

Accepted Answer

No. Our services — including plan comparison, open enrollment, and year-round support — are provided at no additional cost to your business.

White-Glove Benefits Support for Small Businesses

From enrollments to carrier issues, we manage your benefits year-round so you can focus on running your business.

Frequently asked questions